Question 1

How do I place an order?

Accepted Answer

You can order directly on our website — pick a product, choose your size and colour, add it to your cart and complete the checkout. For larger or corporate orders, use our B2B enquiry form at /poptavka-velkoobchod.

Question 2

Is there a minimum order quantity for printing or embroidery?

Accepted Answer

There's no minimum for printing — we print even a single piece. For embroidery we recommend at least 5 pieces, because digitising the design has a fixed cost that makes up a large share of the total price for small quantities.

Question 3

Can I cancel or change my order after placing it?

Accepted Answer

You can change or cancel your order until production starts — at the latest within 24 hours of confirmation. Once production has begun, changes are generally not possible. Contact us as soon as possible at info@nicecut.cz, by phone at +420 605 884 110 or via WhatsApp.

Question 4

How can I track my order status?

Accepted Answer

Once logged into your customer account, the "My orders" section shows a complete timeline for every order, including the tracking number and a link to track your parcel with the carrier. We also notify you by email whenever the status changes.

Question 5

Do you offer express production?

Accepted Answer

Yes, subject to available capacity. Express production (2–3 business days) carries a 30% surcharge. Please contact us before ordering to confirm the slot — capacity is limited.

Question 6

Where can I see my order history?

Accepted Answer

Once logged into your customer account (the person icon in the navigation) you'll find an overview of all your orders, including invoices available for download.

Question 7

What printing techniques do you offer?

Accepted Answer

We offer DTG (direct-to-garment digital printing), screen printing for larger runs, sublimation printing, flex/flock heat transfer and embroidery. The choice of technique depends on the material, quantity and desired result — we'll advise you on the best option.

Question 8

What file formats do you accept for artwork?

Accepted Answer

We prefer vector files: AI, EPS, PDF or SVG with outlines (not fonts). For embroidery, PNG/JPG at a minimum of 300 DPI also works. If you don't have artwork or need modifications, we can help — graphic work is charged according to the scope.

Question 9

How does artwork approval work before production?

Accepted Answer

After receiving your order we'll send you a digital preview (mockup) for approval. Production only begins once you've confirmed in writing. Please note that colours on screen may differ slightly from the actual print.

Question 10

Can I order a sample piece before a larger run?

Accepted Answer

Yes, and we recommend it for orders over 50 pieces. A sample is ordered at the standard price. Once you've approved it, we proceed with the full production run.

How can we help?

How can we help?